CASE STUDY

5,000 Tax Bills. 3 Weeks. Zero Borrower Impact.

When a major lender inherited thousands delinquent tax bills mid-transfer, LERETA mobilized to prevent penalties and chaos.

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Turning Urgency Into Operational Excellence

When a major lender received nearly 19,000 loans in a portfolio transfer, they assumed the former servicer had handled the taxes. They hadn’t. With just three weeks until 5,000 bills came due, LERETA stepped in—delivering a tailored action plan, rapid execution, and remarkable results.

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Fast, Focused Response

LERETA moved quickly to contract loans, set up tax lines, and process payments—cutting unresolved bills from 5,000 to just 50 in under two weeks.

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High-Stakes Risk Avoided

Urgency and precision helped avoid late fees, borrower impact, and reputational damage—keeping operations on track.

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A Partner Clients Trust

From custom solutions to world-class service, this lender acknowledged LERETA’s team for “turning a curveball into a home run.”

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