RESEARCH
60% of borrowers with a payment increase didn't see it coming. Here's what that costs you, and how to change it.
60% of borrowers with a payment increase didn't see it coming. Here's what that costs you, and how to change it.
Three years of findings on borrower understanding, payment surprises, and servicer communication, formatted to share with your team or take straight into your next planning conversation.
What’s Inside This Report
Takeaway 1
Who is paying attention to payment increases — and who isn't
Takeaway 2
What is driving payment increases and why borrowers don't see them coming
Takeaway 3